Frequently Asked Questions

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Generals

  • What is Hestia Stays?

    It's a platform where you can find and rent fully equipped, flexible apartments for short, medium, and long stays. Arrive and feel right at home!

  • In which cities does Hestia Stays operate?

    We currently offer selected units in Buenos Aires, Argentina, and Asunción, Paraguay.

  • Why should I use Hestia Stays to list my apartment?

    Because you have all the tools to rent your apartment and increase its profitability, with the flexibility to manage it as you wish.

  • Can I book directly with Hestia Stays instead of through platforms?

    Yes. Booking directly through the website offers better rates and discounts.

  • Is Hestia Stays a hotel or an apartment?

    We are a network of branded apartments with hotel-level services.

  • What does my stay include?

    All stays include Wi-Fi, housekeeping, toiletries, towels, and 24/7 assistance.

  • How can I book and get access instructions?

    You will receive arrival and access instructions 24 hours before your arrival.

  • Can I request early check-in or late check-out?

    Yes, depending on availability. Please contact us in advance.

  • Are pets allowed?

    Some accommodations are pet-friendly. Please ask our team.

  • Is there a daily cleaning service?

    Cleaning service can be arranged upon request.

  • How do I modify or cancel my reservation?

    Contact our team directly for help with any changes.

  • What should I do in case of an emergency during my stay?

    Emergency contact information is in your guest guide. Our team is also available via WhatsApp.

  • Can I store my luggage after check-out?

    In some cases, yes. Let us know in advance and we'll do our best to help you.

  • Is parking available?

    Some properties include parking. Please ask us before booking.

  • Are the apartments suitable for children?

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Corporate housing

  • What does a corporate stay include?

    Fully furnished units, high-speed Wi-Fi, weekly cleaning and dedicated support.

  • Do you work with relocation companies and human resources teams?

    Yes. We coordinate directly with their team for a smooth onboarding.

  • Can we request specific locations for our team?

    Absolutely. Let us know your preferred area and we'll find the best option.

  • Is there a minimum number of units for corporate reservations?

    No. We work with both solo travelers and large teams.

  • Do you offer custom billing or monthly reports?

    Yes. We provide documentation tailored to your financial and human resources needs.

  • Do they offer discounts for volume bookings?

    Yes. We offer corporate rates for recurring or multi-unit stays.

  • Can we arrange viewings of the property before booking?

    Yes. We can arrange virtual or in-person visits.